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| Montague Faber & Mason - Terms & Conditions of Services |
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City Office - Virtual Office Subsidiary - Part of the Montague Faber & Mason Group
Thank you for your interest in our services. By using Montague Faber & Mason Ltd, and signing up as a Client, you agree to be legally bound by these Terms and Conditions, including those terms and conditions incorporated by reference. Please read these terms carefully. If you do not accept these Terms and Conditions stated here without modification, you may not use the services. Montague Faber & Mason may revise these Terms and Conditions at any time by updating this posting. You should visit this page periodically to review the Terms and Conditions, because they are binding on you. In these Terms and Conditions, Montague Faber & Mason Ltd, and all services related to it, including text, images, photographs, user interface, "look" and "feel", data and other content included in it from time to time (including, without limitation, the selection, coordination and arrangement of such content) are referred to as the "Web Site" or "Service".
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| Generic Terms |
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1. If you are not completely satisfied with our services in any shape or form, you must cancel this agreement by giving a one-month written notice. If you fail to do so, the service will continue to operate until such time that notice is given, to which any payments incurred will be subject to settlement. We operate a No Refund policy on annual payments, due to the applicable discounts given upon sign-up of your service(s).
By signing for the services on this website, you also agree to allow re-billing of your credit/debit card (where applicable) for your monthly/annually recurring debts. If you wish to change/update the aforementioned information, then you must do so via your account manager. Details of your Account Manager can be found by access number 0207 692 06 08, or alternatively, by logging into your online account management system.
2. We reserve the right to terminate the service without notice or refund if any of these terms have been breached or if it is our belief that the service is being used with fraudulent or criminal intent. Upon termination of service, you must take all reasonable steps to notify all your contacts using this office of your new address, telephone number(s) & fax number(s) or the termination of use of your address, telephone number(s) or fax number(s). Failure to notify your contacts after termination may result in further fees or charges.
3. The appropriate set-up fee, holding deposit & service fee are payable in advance. If the service fee is not paid when due, the service may be suspended without notice, until such payment is made. All calls, messages, faxes and mail items received shall be held and can only be collected or forwarded when such payment is made. If the service fee is overdue by 30 days the service may be deemed to have terminated. All messages held by us at termination of services shall be destroyed. All mail held by us at termination of service shall be returned to sender or destroyed, as appropriate. Outstanding monies will be deducted from the holding deposit. Any outstanding monies beyond the amount of the holding deposit may be recovered by a debt collection agency or through a claim to the relevant County Court.
4. Once service has been terminated, reinstatement of services is strictly subject to our approval. Such a service will be deemed as a new service and a new setup fee, deposit and service fee is payable. The amounts charged and the services provided may differ from the original service and additional terms & conditions may be imposed.
5. To receive our services you must provide us with a proper contact address and telephone details. You must inform us immediately of any changes to your contact details, including your email address, or change requests to your service. We communicate your account via monthly invoice, and it is your responsibility to ensure that you have received these monthly invoices and to contact us as soon as possible if the latest summary is not received. We reserve the right to suspend or terminate your service if we are unable to contact you appropriately.
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| Mail Forwarding Terms |
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1. All mail items received and business information acquired is treated as commercially confidential and will not be disclosed to anyone outside our company or partner companies we use in the provision of your service. We reserve the right, however, to provide information to the police or other investigative bodies where it is our belief that our services are being or have been used for criminal or fraudulent purposes.
2. Mail is forwarded on a daily bases to the stated contact address and as a result, is not available to be picked up. Any changes to the contact address must be given in writing or sent by email. We can accept, for collection/forwarding, standard sized packages, although we reserve the right to hold/refuse or return any package at your expense if we feel the address is being used for fraudulent activity. We also reserve the right to open any items before collection or forwarding that may be suspected of containing dangerous or illegal objects/substances. (£5 handling fee for parcels and packages)
Note* We are not liable, nor applicable to any forms of refunds or compensation claims due to an involved/failing third party related to this service.
*Free mail forwarding offer - This is presented on a "fair use" policy. The offer is not valid on any mail that extends beyond a standard quantity.
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| Call Handling Terms |
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1. The set up and customisation of Operator screens are made so that calls are answered and handled accurately for your business and exactly in accordance with your instructions. Calls are answered either during UK business hours, or 24 hours a day, 365 days a year (depending on the service which you have signed for), and can be handled and delivered by e-mail, sms, fax, web access & patched (where applicable). Calls are charged at £0.95p per message/fax and is also applicable to the Fax2Email service. Operator calls made out to land line or mobiles are charged as an additional call. Patched calls are charged at the applicable airtime rate plus a £0.45p patching charge.
2. If you are to launch mass mail shots or large scale campaigns where you believe that a large volume of calls are to be expected, you must call and give at least 3 days notice so that we are in a position to handle such calls. Failure to notify us of this can result in the call centre being unable to handle all your calls.
Note* We are not liable, nor applicable to any forms of refunds or compensation claims due to an involved/failing third party related to this service.
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| Meeting Room Terms |
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1. In consideration of payment by the client in regards to the total charge stated on the electronic booking form, we permit the client to use the room and where applicable the services during the period(s) on the date(s) specified.
2. All charges to be paid under this agreement are exclusive of VAT which will, where relevant, be charged to the client at the agreed rate. All charges are payable before the booking takes place unless with our prior written agreement. Any additional charges for use of services within a centre (such as secretarial services, binding or photocopying etc) plus VAT, will be deducted from your credit card, paid by cheque or cash upon departure.
Montague Faber & Mason shall be entitled to terminate this agreement on notice to the client in the event that:
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All monies due and payable under this agreement have not been paid by the due date.
The client fails to return electronic booking confirmation.
The client fails to adhere to the Montague Faber & Mason terms & conditions.
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Any termination of this agreement shall be without prejudice to any rights or remedies that may have accrued to either party.
If the client cancels the booking of the room it shall remain liable for the payments as follows;
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| *Internal Clients 1-12 Delegates |
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0-3 Working Days Notice |
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100% Cancellation Charge |
| *Internal Clients 13+ Delegates |
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0-7 Working Days Notice |
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100% Cancellation Charge |
| *External Clients 1-12 Delegates |
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0-7 Working Days Notice |
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100% Cancellation Charge |
| *External Clients 13+ Delegates |
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0-14 Working Days Notice |
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100% Cancellation Charge |
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*Internal Clients - Licensed Office Users, who are invoiced monthly and pay by direct debit.
*External Clients - Non Licensed Office Users, payment required before or on the date of usage by means of cheque, cash or credit card.
*Cancellation charges apply to total booking value, to include room hire, pre booked catering and equipment costs.
Our policy of taking payment before the booking (ex Direct Debit clients) will continue.
The client hereby acknowledges that such cancellation charges are a fair estimate of the loss incurred by Montague Faber & Mason
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3. The client shall not: Use the room other than in connection with the clients business and in any event shall not permit the room to be used for any illegal activity.
Install in the room any furniture, equipment or signage whatsoever or alter the room, its partitioning or any fixtures or fittings without prior written agreement and appropriate additional charges.
Damage any of the decorations, fixtures and fittings or other equipment in the room. In the event that the client or client's guests damage any part of the room, the client shall be held liable for all costs incurred by Montague Faber & Mason Ltd.
Use the room in any way which results in annoyance or disturbance to Montague Faber & Mason or other clients and occupiers of the building;.
Use any services or equipment in the room other than those offered and supplied by Montague Faber & Mason Ltd.
The Client shall: Observe and adhere to all the rules and regulations made by Montague Faber & Mason in respect of the room and building. Vacate the room on the expiry of the time(s) specified in the agreement; otherwise the client will be subjected to additional charges. Montague Faber & Mason does not accept any responsibility for any item of furniture, personal effects or other belongings left in the room, and has the right to dispose of such property, the costs of such being the responsibility of the client.
Montague Faber & Mason Shall: Be entitled to require the client to use any similar sized room in the building that Montague Faber & Mason may allocate from time to time and such substituted room shall become the room for the purpose of this agreement.
Take all reasonably practical steps to provide the room and (where applicable) the services in good working order and properly cleaned and equipped.
Not be liable for any claim, loss or damage sustained by the client as a result of:
Montague Faber & Mason failing to provide the room and/or the service (or any of them) by reason of mishandling, mechanical breakdown or any other reason beyond Montague Faber & Mason Ltd's control or due to the delay or failure of any staff, manager or caretaker to perform their duties. In no circumstances shall Montague Faber & Mason be liable for any loss of profits, loss of business or consequential losses suffered by the client; or any failure of data security or computer systems.
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| General Terms |
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1. Due to the type of services we provide any compensation claim shall be limited in total to one month's service fee. We cannot accept any compensation claim that is the result of consequential loss to your business and, by accepting these terms you fully agree to indemnify us from any such claim. You also fully agree to indemnify us from any claim arising from whatever reason, from a third party, and that any such claims will be handled solely and completely between yourself and the third party.
In the event that the third party fails to deliver on a particular service, e.g. The Royal Mail misplacing post, Telecom providers (e.g. BT) failing to offer a telecommunication service, we will not be liable, nor applicable to any form of refunds or compensation claims related to the service.
2. This agreement is personal to the client and is not assignable. This agreement creates no rights in any third party to enforce its terms pursuant to section 1 of the Contracts (Rights of Third Parties) Act 1999. This agreement is a contractual agreement for the provision of services by the owner to the client and the client acknowledges that no tenancy or lease rights are created in favour of the client.
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