It's imperative that your calls are handled in the right way, after all, our receptionists are the first port of call for your company. City Office understands this, so we make sure that our receptionists are highly skilled and trained to handle calls on behalf of your organisation.
Calls are answered Live! in Your Company Name, and then either patched through, or details of the caller made available to you by a number of contact mediums including SMS, email and fax!
The Call Centres are available to our clients and operate during local business hours and in some instances, operate 24 Hours a day, 365 days a year.
All lines come with a personalised voice mail box which means that any calls that come through to your line out of hours will be diverted straight to you voice mail. On the next available working day the message will be transcribed and either emailed to you or sent as an SMS TXT message to your mobile. This is ideal if you use the standard business hours service.
Note* we will make sure to allocate a correlating number if you choose to sign for our Fax to Email service.
Personalised Telephone Answering Service - What is it and Why should I use it?
If you decide to use a Personalised Telephone Answering Service you are allocated a Dedicated number which is for your company alone for the duration that you are a client of the company. If you select the fax to email service you will be allocated a Dedicated fax number and any faxes that arrive for you will be converted into PDF format and emailed to the email address you supply. The two numbers are normally consecutive (eg. 020 7692 4545 then your fax number will be 020 7692 4546).
All Dedicated lines are answered in a London based Call Centre and any calls that come through for each company are answered in the correct company name and personalised way depending on your instructions in a confident and competent manner by a Call Centre agent. The two options normally available for call handling are to either patch the call through to a number supplied by you (either land line or mobile) or to take contact details and a message down and email a message or send an SMS TXT message to your mobile.
2 facilities with regards to the times your phone calls are answered are normally available too. Option 1 is normal business hours - Monday to Friday 8.00am-7.00pm and Option 2 is 24 hour call handling.
A recently added facility is that you will also be allocated a personalised voice mail box, so that any telephone calls that come through to your line out of hours will be diverted straight to your voice mail. On the next available working day the message will be transcribed and either emailed to you or sent as an SMS TXT message to your mobile. This is ideal if you use the standard business hours service.
Some of the most advantageous aspects of utilising a Personalised Telephone Answering Service is the reassurance and knowledge that your telephone calls will always be answered. Unanswered calls can equal lost business. This is particularly pertinent if you are just starting out as a new business. Another advantage is that you lower your overhead costs by not having to employ a full time receptionist.
If you've taken advantage of one of our Mailing Address services in the UK then a relevant telephone prefix for your business telephone number is ideal. It gives the impression that you are physically trading from the address your mail is being delivered to and having those contact details on your stationary is an added bonus to establishing you as an up an coming company.
For details on our prices and the wide range of places we offer telephone prefixes for please click here, and if you're looking for an international number or an 0845 or 0870 number those options are also available.
Why Call Answering makes the difference!
Ideal for both established businesses and start-ups!
Unanswered calls can often mean lost business, the advantage of a Personalised Telephone Answering Service is the reassurance that your telephone calls will always be answered.
Calls are answered Live! in your company name, they are then either patched through, or details of the caller made available to you by a number of contact mediums including SMS, email and fax!
You are allocated a dedicated number which is for your company alone for the duration that you are a client of City Office!
You are also allocated a personalised voice mail box to take out of hours calls, these are diverted straight to your voice mail.
Calls can be answered Monday - Friday 8am - 7pm or 24hrs a day, you decide which is best for you.