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Office Space, The Mobile Office Space |
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Some businesses offer on-site services. Technicians can go on-site to repair items. Computer programmers can go on-site to create company specific programs. These types of employees need a mobile office space. What should a mobile office space include?
A mobile office space should include a way to communicate with the home office space. It can be through e-mail, an Internet messaging system, or phone. Each mobile office should be equipped with a primary form of communication, but there should also a secondary form of communication in the event the primary form of communication is not available. In a mobile office space, communication is especially important if the office space is meant for on call applications. The customer may have a need to contact the mobile office space in the event they will not be available when the employee is scheduled to arrive. If the mobile office space cannot be contacted directly by customers, then it is important that someone be able to contact the mobile office space.
Another thing a mobile office space needs is tools to perform the task. If the office space is designed for mechanical repair, then it should be equipped with every necessary tool. An on-site repair person who can't repair what he or she has been called to repair is wasting both the company's time and the customer's time. If it is designed to create programs, then all the devices and programs to design the program should be included in the office space. An ill-equipped mobile office space can negatively impact the company image and give a poor impression to the customer.
Most customers would like something to show that the on-site employee was there and reflect exactly what was done. The mobile office space should be equipped to give the customer a receipt, a work order, or a company specific form designed to show work done. This form is especially important if there is a warranty on the work itself, or the products used. The mobile office space may also require a customer signature. Depending on the company, this could be a digital signature or a paper signature.
A mobile office space should also contain all necessary supplies for work indirectly associated with the work done on-site. For instance, many companies require the mobile office space to keep track of time and mileage. If this is necessary, then a log book should be kept in the mobile office space. There should also be a separate log book for maintenance done on the vehicle used for the mobile office space. The mobile office space should also be checked for available supplies and to ensure equipment on board is working properly. There can be a separate log book for supplies, or it can be kept in the mileage and time log book.
To summarize, it may be necessary to have a mobile office space. The mobile office space should be equipped with communication devices, tools to complete the job, necessary paperwork, and supplies indirectly related to the job. |
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